Terms of Service

1. Agreement to Terms

By accessing or using the services provided by MadFish Solutions, LLC ("Company," "we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

All consulting services, strategy sessions, and related work are performed by MadFish Solutions, LLC. Services include but are not limited to:

• E-commerce consulting and strategy development
• Data analytics and business intelligence consulting
• Conversion optimization and site reviews
• Speaking engagements and workshops
• Other professional consulting services as agreed upon

3. Service Delivery

• Scheduling: Services must be scheduled in advance through our booking system. Rescheduling requests must be made at least 24 hours before the scheduled session.
• Format: Unless otherwise specified, consultations are conducted via video conference.
• Recording: Sessions may not be recorded without prior written consent from both parties.

4. Payment Terms

• Payment is required at the time of booking unless otherwise agreed in writing
• All fees are in US Dollars (USD)
• Payments are processed securely through Stripe
• Invoices for custom projects will be provided as agreed

5. Cancellation and Refund Policy

• Client Cancellations: Cancellations made more than 48 hours before the scheduled session will receive a full refund. Cancellations made within 48 hours are non-refundable but may be rescheduled once.
• No-Shows: Failure to attend a scheduled session without prior notice results in forfeiture of the session fee.
• Company Cancellations: If we must cancel a session, you will receive a full refund or the option to reschedule.

6. Intellectual Property

• All materials, recommendations, and strategies provided remain the intellectual property of MadFish Solutions, LLC unless otherwise agreed in writing
• Clients receive a non-exclusive license to implement recommendations for their own business
• Clients may not resell, redistribute, or claim ownership of our methodologies or materials

7. Confidentiality

We maintain strict confidentiality regarding all client information, business data, and strategies discussed during engagements. We expect clients to maintain confidentiality regarding our proprietary methods and strategies.

8. Limitation of Liability

Our services consist of professional consulting and recommendations. We make no guarantees regarding specific business outcomes or results. To the fullest extent permitted by law:

• MadFish Solutions, LLC shall not be liable for any indirect, incidental, special, or consequential damages
• Our total liability shall not exceed the amount paid for the specific service giving rise to the claim
• Recommendations are based on information provided by the client and market conditions at the time of consultation

9. No Guarantees

While we provide expert guidance based on years of experience, we cannot guarantee specific financial results, revenue increases, or business outcomes. Success depends on many factors including implementation, market conditions, and resources available to the client.

10. Independent Contractor

MadFish Solutions, LLC operates as an independent contractor. Nothing in these terms creates an employment, partnership, joint venture, or agency relationship.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

12. Governing Law

These terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law provisions.

13. Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be resolved through binding arbitration in Summit County, Ohio.

14. Contact Information

For questions about these Terms of Service, please contact:

MadFish Solutions, LLC
Stow, OH
Email: hello@mattreeder.com
Phone: (330) 510-5888

15. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.